Hipobuy QC Guide
Understanding quality control photos, inspection basics, and handling product issues.
Understanding QC Photos
QC (Quality Control) photos are taken by the warehouse agent after your items arrive. They show the actual product from multiple angles. Always review these carefully before approving shipment.
Quality Inspection Basics
Check stitching, material texture, logo placement, and color accuracy. Compare with retail photos. Look for loose threads, off-center prints, and incorrect tags. Common issues are usually minor and fixable.
Common Product Issues
Sneakers: glue stains, misaligned panels, incorrect toe box shape. Clothing: thin fabric, wrong sizing, crooked prints. Accessories: cheap hardware, fading, wrong dimensions. Most issues are cosmetic and minor.
Exchanges And Returns
If QC reveals significant flaws, request an exchange before warehouse shipping. After shipping, returns are difficult. Most agents allow 1-2 free exchanges per item. Keep communication clear with your agent.
FAQ
How many QC photos do I get?
Most agents provide 3-5 photos per item. Some offer HD close-ups for an extra fee.
Can I request specific QC angles?
Yes, most agents accept special requests like insole measurements, tag photos, or side-by-side comparisons.
What if I approve QC but find flaws later?
After approval, the agent is not responsible for defects. Always review carefully before confirming.
How long does QC take?
QC photos are typically ready within 1-3 business days after items arrive at the warehouse.